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Peloton Issues Recall Telling Customers To ‘Immediately Stop Using’

By on May 11, 2023 0 158Views

On May 11th 2023, Peloton announced a voluntary recall of original Peloton model Bikes sold from January 2018 to May 2023 in the US. This voluntary recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC).

The Peloton original Bike model can be identified by its PL-01 model number on the label located on the inside front fork (near the flywheel), the red “P” logo followed by the white-colored Peloton brand name on the bike’s frame, and by its non-swivel display. As part of our commitment to product safety, we are voluntarily recalling the seat post of affected units to provide a free replacement seat post.

This voluntary recall only applies to the Peloton original Bike sold in the US. This matter does not affect international and North America Bike+ nor international Peloton original Bikes.

REASON FOR RECALL: The original Peloton Bike seat post can break unexpectedly during use, creating a potential fall and injury risk. Peloton has identified 35 reports (as of April 30, 2023) of seat posts breaking out of 2,160,000 units sold in the US. There have been 13 reports of injuries, including a wrist fracture, lacerations and bruises.

Peloton is offering a free replacement seat post to Members in the US that can be installed at home without the need for a service call. Only one seat post replacement will be offered per Bike.

To obtain your free, replacement seat post, please visit this page. For instructions on how to install your replacement seat post you can watch this video or follow these PDF instructions.

For questions regarding this announcement, please contact our Member Support team on our toll-free number at 866-679-9129 from 6 a.m. to 12 a.m. ET, 7 days a week or online at, or visit our Support site www.onepeloton.com and click on Product Recalls at the bottom of the page.

Bike Recall Frequently Asked Questions

Q: Why is Peloton recalling the Peloton original Bike?
A:
 Peloton, in cooperation with the US Consumer Product Safety Commission (CPSC,) is recalling Peloton original Bikes sold from January 2018 to May 2023 in the US because the seat post can break unexpectedly during use, creating a potential fall and injury risk. Out of 2,160,000 Peloton original Bikes sold (in the US), there have been 35 reported incidents. As a Member first company, and as part of our commitment to product safety, we are voluntarily recalling affected units.

Q: How do I know if my Peloton original Bike is affected by this recall?
A:
 The recalled Peloton original Bike model can be identified by its red “P” logo followed by the white-coloured “Peloton” brand name on the bike’s frame, and by its non-swivel display. The PL-01 model number on the label located on the inside front fork (near the flywheel).

This voluntary recall only applies to the Peloton original Bike sold in the US. This matter does not affect international and North America Bike+ or international Peloton original Bikes.

Q: What should I do if I have a Peloton original Bike in the US?
A:
 We have contacted all affected owners for Peloton original Bikes in the US. Please check your emails from Peloton with details of how to order a replacement seat post. If you have any questions, please contact our Member Support team on our toll-free number at 866-679-9129 from 6 a.m. to 12 a.m. ET, 7 days a week.

Q: I’m a Peloton Bike Member and had an incident with the product I never reported to the company. What should I do?
A:
 Thank you for bringing this to our attention. We want to learn more about your experience. Please contact our Member Support Team by clicking here. Once Members have reached out, our team will give you a call back to gather additional details about what happened. Please note that we are required to share your personal contact information with the US Consumer Product Safety Commission (CPSC).

Q: I heard that there is a potential product safety issue involving the Peloton Bike seat post – can I get a refund?
A:
 Members who are affected by this recall can now order their free replacement seat post that will be shipped directly to them. Our normal product return policy continues to apply. As our standard return policy states, you are eligible to request a return of your Peloton original Bike if you are within 30 days of your delivery date, subject to approval. If you are participating in a 30-day Home Trial and are within that trial period you are also eligible to request a return.

Q: Can I get a new seat post for my Bike?
A: Peloton is offering a free replacement seat post to all Peloton original Bike Members in the US. Details of how to order the replacement seat post have been shared with the primary subscription owner for all Peloton original Bike owners in the US. If you have any questions, please contact our Member Support team on our toll-free number at 866-679-9129 from 6 a.m. to 12 a.m. ET, 7 days a week.

Q: I am a Peloton original Bike Member outside of the US. What should I do?
A: This voluntary recall only affects Peloton original Bikes sold between January 2018 and May 2023 in the US only. Members with the Peloton original Bike in the UK, Germany, and Australia are not affected and no action is needed. We are in discussions on this issue with the regulator in Canada and will have an update for our Members in Canada within the coming days.

Q: Will you send a technician to my home to complete this repair?
A: We are offering a free replacement seat post to Members in the US that can be installed at home without the need for a service call. If you have any questions, please reach out to our Member Support team here or on the toll-free number at 866-679-9129 from 6 a.m. to 12 a.m. ET, 7 days a week.