Water Service Shut-Off Plan for Non-payment Postponed Due to Rising COVID Cases
As COVID-19 cases continue to rise, the City of Phoenix has decided to postpone a previously announced plan to resume water shut-offs in February for past due accounts.
In March 2020, the city restored water service to all delinquent accounts and deferred water shut-offs due to non-payment for single-family residential customers due to the COVID-19 pandemic.
During that time, the city has offered various solutions to help customers who cannot pay their City Services bills.
The city will continue to provide low-flow service for delinquent customers who are not participating in the financial assistance programs. Low-flow water service gives customers reduced water pressure while working with the city to resolve their past due accounts.
Additionally, the Phoenix City Council voted to permanently stop charging late fees for single-family residential customers after water service is placed on low-flow or shut-off.
Customers with delinquent accounts should call Customer Service at 602-262-6251 to pay the balance due on their City Services bill.
The Phoenix City Council has allocated funding for residential utility assistance to support customers.
Customers who cannot afford to pay their water bill should call 602-262-6251, Monday through Friday from 8 a.m. to 5 p.m., to speak to a customer service representative.
Phoenix Water Services is currently paying two-thirds of an outstanding City Services bill for accounts that qualify once the customer pays one-third of their bill.
Currently, 17,000 delinquent residential accounts owe approximately $10 million. The revenue from City Services bills is essential for providing safe, clean, and reliable water to everyone.