Macy’s Reopens In-Store Shopping Today In The Phoenix Area

As businesses start the process to reopen in Arizona, Macy’s announced that they are reopening today to serve customers in the Phoenix area.

Following the Centers for Disease Control state and local guidance, select Macy’s stores will be open to the public from 11 a.m. to 7 p.m., and will be offering contact-free curbside pick-up as option for shoppers.

“We are ready to welcome our customers back to Macy’s stores in the Phoenix community,” said Marc Mastronardi, chief stores officer at Macy’s. “We’re introducing new precautions to keep your family and ours safe and are now offering curbside pick-up to make getting what you want quick and easy. Our teams have come together and supported each other and our communities throughout this challenging time, and we look forward to safely serving our customers whenever they are ready to shop.” 

The health and well-being of Macy’s colleagues and customers is always the top priority and for customers shopping in store, Macy’s has implemented enhanced safety and wellness procedures to help combat any potential health concerns, complying with the CDC’s protocol. This will include frequent and enhanced cleaning in heavily trafficked areas and on hard surfaces; implementing social distancing guidelines to maintain 6 feet between all customers and colleagues; installing sanitation stations in frequently visited locations throughout the store, as well as plexiglass at select registers. Macy’s will also have colleagues wear face masks to help prevent the spread of the virus and will implement daily wellness checks with all employees before reporting to work.  

Customers who prefer to utilize the chain’s contact-free curbside service at select Macy’s locations can do so by purchasing items on macys.com and selecting store Pick-Up or on the Macy’s mobile app. Customers are eligible for free curbside pick-up Monday through Friday between 11 a.m. and 5 p.m. In most cases, orders placed by Noon will be available for same-day pick-up. Orders placed after Noon will be ready the following business day. Customers will call their local store once they arrive at the designated curbside pick-up location. A Macy’s colleague will confirm their order and place the merchandise in the trunk of the car, limiting contact between customers and colleagues.

Macy’s has also made extra efforts to help with customer service by extending their return policy allowing customers to return merchandise purchased online up to 60 days beyond the original end date noted on the receipt. Items purchased in a store must be returned to a store. If the last day to return merchandise fell within the store closure timeframe, customers will have an extra 30 days to make a return once the stores reopen. 

Customers with additional questions about Macy’s response to COVID-19 can visit macys.com/social/COVID-19.   

The following Macy’s locations in the Phoenix area is now open for In-Store Shopping, Curbside Delivery and In-Store Pick-up:    

Macy’s  Arrowhead Towne Center
Macy’s Biltmore Fashion Park
Macy’s Chandler Fashion Center
Macy’s  Paradise Valley
Macy’s  Santan Village
Macy’s Scottsdale Fashion Square
Macy’s  Superstition Springs Center